Event Hub

Which e-mails does Event Hub send?

By Nimanto 2 min read

In short

Guests receive their pass, waitlist and request updates, a reminder at 10:00 the day before, your own messages and any cancellation, each from the event via Nimanto with replies to you. You receive a digest of requests waiting and, with card sales, payout and dispute notices.

Every guest e-mail comes "from" the event, such as "Sunrise Yoga on the Pier via Nimanto", and replies go to you. Each carries an unsubscribe line. No link in any e-mail changes anything on its own.

What guests receive

  • Your pass for {event}, the moment they are confirmed, with the QR code (one per ticket for a party), the date and place, Add to calendar, and your event-day information under "On the day".
  • Request received when approval is on, then You're in or About your request once you decide.
  • You're on the waitlist, then A spot opened up. You're in when they move up.
  • Your spot is released when they give it up, and Your spot was cancelled when you cancel it.
  • Tomorrow: {event}, the reminder at 10:00 the day before on the event's own clock, with the QR again. On a page with several dates and times it goes day by day, to that day's guests. Switch it on or off under Messages in the console.
  • Cancelled: {event} to everyone who held a pass, waited or asked, with your note.
  • Your messages, from Message guests.
  • {code} is your code for {event}, when your page asks guests to confirm their e-mail. See Who can reserve.

With card payments, guests also receive the link to pay for an offered spot, a note when a held spot lapses, and their refund amount when money goes back. A page without QR check-in sends "You're registered" with the details instead of a pass.

What you receive

  • Requests are waiting, at most once an hour while approval is on.
  • Your event page was taken down, if Nimanto takes a page down, with the note.
  • With card sales: where to send your money, and notices when a guest's bank disputes a payment and when the bank decides.

Message guests

  1. Open the page's console and choose Messages, then Message guests.
  2. Choose who: Everyone going, Not yet arrived (from twelve hours before the start), The waitlist or Going and waitlist. On a page with several dates and times, pick All dates, one day, or one time first.
  3. Write the subject and the message. {name}, {event}, {date}, {venue} and {link} are filled in for each guest, the link being their own pass.
  4. Check "This goes to 15 people by e-mail." and press Send.

There is a small daily limit of messages per event, and your own messages count against your account's weekly e-mail allowance, as invitation e-mails do. See Pricing.

When you change the date, time, place or online link of a live page while people hold passes, the console asks "Tell your guests?" and opens the composer with a "Change of plan" message ready.

Ceilings

So that a page cannot be used to flood an inbox, one address receives only a few pass or status e-mails a day. A reservation still stands even when its e-mail could not be sent; the done screen says "Save your pass now."

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