The door: scanning guests in at an Event Hub event

The door is a scanner in the browser. It needs no app.

Open the door yourself

1. 1Open the page's console from your dashboard. From twelve hours before the start, the To do list says "It's nearly time. Open the door to scan guests in."
2. 2Press Open the door.
3. 3Tap Start scanning and point your phone at the guest's pass.

What the screen says

• Green "In" with the guest's name, for a couple of seconds, with Undo. A party of more than one opens a sheet first: Check in all 3 or Only some are here with a count. A single ticket of a party lets one person in with no sheet.
• Amber "Already in" with the time and the door it happened at.
• Red, each with its reason: "Not for this event", "Not a pass", "Pass not found", "Given up", "Waitlisted", "Not approved yet", "Not approved", "Event cancelled" or "Not paid yet". For a waiting or unapproved guest, give them a spot or approve them in your console first.

On a page with several dates and times, a guest booked for another day is still let in, with an amber "Booked for Fri 9 Oct, 6:00 pm, not today."

The list

Every confirmed guest is listed by name, so you can check people in when a phone screen will not scan or a guest has no pass to show.

Door links for helpers

1. 1In the console choose Check-in.
2. 2Press New door link and name the door: "Front door", "Side gate".
3. 3Press Copy link to send it, or Show QR so the helper points their camera at your screen.

A helper opens the link on their own phone and gets the same scanner, with no account. They see names and party sizes only, never an e-mail address, a phone number, an answer or a pass code. A helper can undo only their own door's recent check-ins; you can undo any from your own scanner.

Each link works until a day after the event ends. Switch off closes the scanner on that phone within seconds. There is a small limit on how many door links work at once.

When the signal drops

The scanner keeps working from the list it already loaded. Check-ins are saved on the phone ("3 to sync") and sent when the signal is back. A pass not on the phone's list yet shows amber with Let in and Not now. Open the door once with signal before you go in.

Camera trouble

"The camera is blocked" shows the steps for iPhone and Android; "No camera here" asks you to open the link in Safari or Chrome. The list always works.

After the event

Arrived and Didn't arrive show on the Check-in page, and Export CSV on the Overview downloads the guest list with each check-in time.