Capacity, waitlist and approval on an Event Hub page

Three settings in the Tickets panel of the editor decide how a page fills up.

Capacity

Set How many spots: 10, 20, 50, 100, No limit or a number of your own. A party of three takes three spots. Confirmed spots never exceed the capacity, by any path.

You can raise the capacity on a live page at any time; the waitlist moves up at once and the people moved are e-mailed. You can lower it only down to what is already reserved. Choose whether the page shows how many spots are left with Show how many spots are left; hidden, the page says "15 going" instead, and the numbers are never sent to the browser.

The waitlist

On by default. When the page is full, new guests join the waitlist and see their place in line. A spot that frees up goes to the first person waiting automatically, with no claim link and no deadline for free tickets. A party too big for the room keeps its place while the next party that fits goes in. Each guest moved up is e-mailed "A spot opened up. You're in".

On a page sold by card, a freed spot is offered instead: the guest is e-mailed a link to pay and the spot is held for them for a while; unpaid, it passes to the next in line.

The waitlist has its own ceiling, so it never grows without end.

Approval

Turn on Approve each guest and the button reads Request a spot. Guests send a request and see "Request sent. The organizer will confirm your spot."

1. 1Open the page's console and choose Guests; the requests waiting are counted on its badge.
2. 2Choose the Requests tile.
3. 3Press Approve or Decline on each row, with an optional note for the guest.

Both answers are e-mailed. While requests wait, you get at most one e-mail an hour listing them.

When you are full

When you approve a request, or give a waiting guest a spot, and there is no room, the console asks: "You're full. Add 1 spot and confirm {name}, or put them on the waitlist?" Add 1 and confirm raises the capacity by exactly what is missing; Put on the waitlist does what it says.

Close reservations

The console's More menu offers Close reservations to stop new bookings while the page stays up; Open reservations reverses it. You can also close reservations at a date and time, or let them close when the event starts, under the Tickets panel's More settings.

Add a guest yourself

Add a guest above the guest list adds someone by name and e-mail, on the house for a priced ticket, with the pass sent to them. With no e-mail they are simply on the list, and the door finds them by name.