Event Hub

Tickets, QR check-in and event-day information

By Nimanto 2 min read

In short

With QR check-in on, a reservation of two or more spots gets one ticket per spot, each with its own QR code. Turn QR check-in off for a page with no door: guests get a thank-you and the details instead. Event-day information travels with every pass, never on the page.

One QR code per ticket

On a page that checks guests in with a QR code, a reservation of two or more spots is split into tickets: "Ticket 2 of 3", each with its own QR code and its own written-out code. A reservation of one spot is simply the pass.

  • The done screen shows the tickets one at a time on the stub, with a swipe or arrows, and Send ticket 2 to pass each one on through the phone's share sheet.
  • The pass page pages through the tickets the same way. A ticket that came through the door turns green with "Checked in".
  • A ticket's own link opens that ticket alone, with its QR, the place, the calendar and the day's information. It has no "Give up my spot": one ticket holder cannot give up the party's spots.
  • The pass e-mail and the reminder show every ticket's QR, each labelled and with Open this ticket, so the booker forwards each person their ticket.
  • At the door a ticket's QR lets exactly one person in. The party's own QR, from an older e-mail or a wallet, still works too, and the door never lets in more people than were reserved.

Each ticket can be saved to Apple or Google Wallet on its own. See The pass.

Turn QR check-in off

For an event with no door to scan, such as an online talk or an open-house, switch it off:

  1. Open the editor and tap the ticket to open the Tickets panel.
  2. Under Reserving, turn off Check guests in with a QR code.
  3. Press Save changes.

Guests then see "Thank you, Maya. You're registered. There's no ticket to show at the door." with the event's time and place, and the e-mail is a thank-you with the details and View my registration: no QR, no code, no wallet buttons. The console has no Open the door, and no door link can be made until you turn QR check-in back on, which gives every pass its QR code again.

Event-day information

Things guests need on the day, but that do not belong on a public page:

  1. In the editor press Add details.
  2. Choose Event-day information and type it as plain text: "Park in lot B behind the studio; the side door opens at 6:15."
  3. Press Done and save.

It goes only to guests whose pass lets them in: in the pass e-mails and the day-before reminder under "On the day", and on the pass page and each ticket's page. It never goes in a request, a waitlist place, a cancellation or your own messages, and never on the page itself. Remove this section takes it off.

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