Everything Nimanto sells is digital and delivered online. We do not ship any physical goods, so there are no shipping charges, couriers or delivery addresses.
How each purchase is delivered
- Plans: active on your account as soon as the payment is confirmed, usually within a minute, on the website and in the app.
- Designs, add-ons, openings and effects: unlocked on the invitation or card you bought them for as soon as the payment is confirmed.
- Design Genie designs: painting starts once the brief is sent and usually finishes within minutes; it can take up to 24 hours when demand is high. You are e-mailed when it is ready.
- Event Hub tickets: the pass is shown on screen straight after payment and e-mailed to the address you gave, and can be added to Apple Wallet or Google Wallet.
- Receipts are e-mailed to your account address and kept under Dashboard → Billing.
Invitations you send reach your guests by link, e-mail or the apps you share them through; when an e-mail arrives depends on the guest’s mail provider.
If something does not arrive
Check your spam folder and that you are signed in to the account you paid from. If it still has not arrived within 24 hours of payment, write to [email protected] with the payment date and amount. We will deliver it or, if we cannot, refund it as our Refund and Cancellation Policy says.
Contact
[email protected]. Nimanto Inc, 320 Clearlake Dr, Hutto, TX 78634, United States. For payments in Indian rupees: Nimanto Private Limited, No. 20-3-2/1, Siva Jyothi Nagar, Tirupati North, Tirupati (Urban), Chittoor 517507, Andhra Pradesh, India.