This policy explains how to cancel and when you get money back for what you buy on Nimanto. It is part of our Terms of Service, which win if the two ever differ.
Who refunds you
- Card payments on the website (any currency except Indian rupees): Nimanto Inc, a Texas corporation, through Stripe.
- Payments in Indian rupees (cards, UPI, net banking and wallets through Razorpay): Nimanto Private Limited (CIN U62011AP2026PTC129267), No. 20-3-2/1, Siva Jyothi Nagar, Tirupati North, Tirupati (Urban), Chittoor 517507, Andhra Pradesh, India.
- Purchases inside the iPhone or Android app: Apple or Google, under their own refund rules. Ask them at reportaproblem.apple.com or in Google Play’s order history; we cannot refund these ourselves.
- Event Hub tickets: the event’s organizer (see below).
Plans (subscriptions)
- Plans renew automatically each month or year until you cancel. Cancel at any time from Dashboard → Billing on the website, or in your Apple or Google account for a plan bought in the app, at least 24 hours before the renewal date.
- When you cancel, the plan stays active until the end of the period you paid for and is not charged again. We do not refund part of a period already started.
- If you were charged for a renewal you did not want and have not used any paid feature since, write to us within 7 days of the charge and we will refund that renewal.
- In the EU and UK you may cancel a new subscription within 14 days for a refund, unless you have already used its paid features, which you agree ends that right.
One-time purchases
Premium and Design Genie designs, extra design briefs, style and cover add-ons, openings and effects, and extra date changes are digital and delivered at once, so they are final once used (for example once an invitation using them is published, or once a painting has started).
You will get a refund if:
- what you bought cannot be published or does not work because of a fault on our side and we cannot fix it, reported within 30 days;
- you were charged twice for the same thing, or charged for something you did not receive; or
- you bought it by mistake and have not used it, reported within 7 days.
A Design Genie painting that fails on our side is not counted against you, so there is nothing to refund. Not liking an AI result is not a fault, but we are happy to help you adjust it.
Event Hub tickets
Tickets are sold by the event’s organizer, and the organizer’s refund policy, shown before you pay, applies. Unless the organizer says otherwise, tickets can be refunded until 24 hours before the event starts. If an event is cancelled, the organizer must refund buyers. Ask the organizer first; if they do not answer, write to us with your pass and we will help. Nimanto’s service fee is refunded when a whole event is cancelled.
How to ask, and how long it takes
Write to [email protected] from the e-mail on your account with the item, the date and the reason. We reply within 2 business days. An approved refund is issued within 7 business days to the original payment method, in the original currency; your bank or card issuer may take a further 5 to 10 business days to show it. We do not refund in cash or to a different account.
If you open a dispute or chargeback with your bank for something you received, we may pause the account until it is settled. Please write to us first; it is usually faster.
Contact
[email protected]. Nimanto Inc, 320 Clearlake Dr, Hutto, TX 78634, United States. For rupee payments: Nimanto Private Limited, No. 20-3-2/1, Siva Jyothi Nagar, Tirupati North, Tirupati (Urban), Chittoor 517507, Andhra Pradesh, India.