Can I get a refund, and what if a payment fails?

Here is what happens to your money when something goes wrong or you change your mind.

Refunds

• A plan you cancel or downgrade is never refunded. The change takes effect at the end of the period you already paid for, and you keep everything until then. See Upgrade, downgrade or cancel.
• A refund of unused plan time can only be made by Nimanto's team, who end or lower the plan from today and return the unused part to your card. Write to us from the contact page with your account e-mail.
• A design, intro, effect or date change can be refunded by Nimanto's team in part or in full. A full refund can take the licence back, so the invitation returns to unpaid and asks for payment the next time it is published. Tax is refunded in proportion.
• A refund goes back the way it came, through the same payment provider to the same card or account. Banks take a few days to show it.
• Purchases made in the mobile app's store are refunded by Apple or Google, not by Nimanto. See Paying in the mobile app.

A plan renewal that fails

If your card is declined when a plan renews, nothing stops straight away:

1. 1Plan & billing shows the badge Payment failed and "Your last payment failed. Update your card to keep the plan." You keep the plan while it is retried.
2. 2Choose Cards & invoices to open the payment portal and update the card.
3. 3If the payment keeps failing and the subscription is ended, the account moves to Free. Published invitations stay online.

A failed charge for an upgrade leaves your plan exactly as it was.

A checkout that did not go through

If you closed the payment page or the card was declined, nothing was charged. You are brought back with "Payment cancelled · nothing was charged", and the invitation stays a draft until you try again. See Checkout and payment methods.