How do I contact Nimanto?

Cannot find what you need in the Help Center? Write to us and a person replies.

From the contact page

1. 1Open the contact page.
2. 2Enter your name and the e-mail address the reply should go to. If you are signed in, they are filled in for you.
3. 3Choose what it is about: a general question, help with an invitation, plans, billing or a refund, a custom design or a bulk order, venues, planners and partnerships, or Event Hub.
4. 4Add a subject if you like, then write your message.
5. 5Choose the send button. The page says "Thank you, it's with us", and you get an e-mail quoting your words.

A real person replies, usually within a day and often sooner. If it is urgent and the event is tomorrow, say so in the subject and it goes to the top.

By e-mail

Write to [email protected]. For a question about your personal data, write to [email protected].

From the Nimanto app

Open the Account tab and choose Help and contact us. The articles are there to search, and the form underneath goes to the same inbox, with the app version and the invitation you have open added so we can help faster.

Before you write

• Many questions are answered on How it works and here in the Help Center. Use the search box at the top.
• Eli, the helper in the corner of every signed-in page, can answer questions about your own invitations and do many things for you. See What is Eli?.
• To tell us how we are doing rather than ask a question, use the Feedback tab on the edge of the page. Nobody replies to feedback. See How do I send feedback?.

Good to know

• Every message is saved before it is e-mailed, so a mail problem can delay an answer but never loses your question.
• The contact form accepts a few messages an hour from one connection. If you see "That is a lot of messages in one hour", wait a little or e-mail us directly.