Guests & contacts
Why was a guest's e-mail refused or not sent?
By Nimanto 2 min read
In short
An address whose domain cannot receive mail is refused when you add it; a likely typo is accepted with a hint. Later, a bounce, a spam report or an unsubscribe stops e-mail to that address, and the guest row says why. Reach them on WhatsApp instead.
Mis-typed addresses are the most common reason an invitation never arrives. Nimanto catches most of them before anything is sent, and tells you about the rest.
When you add or import a guest
- A domain that cannot receive mail (no mail server, or an obvious slip such as gmail.cim) is refused. The message suggests the fix when it can: "gmail.cim doesn't receive e-mail. Did you mean [email protected]?"
- An address that works but looks mistyped is accepted. The toast adds "Check the e-mail: did you mean …?" so you can look again.
- Something that is not an address at all (no @, no domain) is refused with "That e-mail address doesn't look right."
- In a spreadsheet import the undeliverable addresses are listed in the toast. Those guests are still imported, so you can fix the address in the list or reach them on WhatsApp.
The same checks run when you edit a guest or add a contact to your contact book.
After an e-mail was sent
The Invitation column on the guest list shows one of:
- E-mailed with the time: the mail service accepted it.
- Opened with the time: the guest opened their personal link.
- Not sent with the reason, in red.
The reasons you may see:
- "an earlier e-mail to this address bounced on …": the address no longer exists. Check it, or share the link on WhatsApp.
- "this address reported an earlier e-mail as spam on …": no more e-mail goes to it through Nimanto.
- "this address unsubscribed from e-mails about this event on …": the guest chose to stop these. Share the link on WhatsApp or by text instead.
- "Delivery delayed or refused temporarily": try again later.
- "Weekly e-mail limit reached": your account's weekly allowance is used up. See Pricing.
A successful send clears the previous error. If a guest undoes their unsubscribe, the note disappears from their row.
How to reach a blocked guest
The invitation link keeps working whatever the e-mail status. Use the WhatsApp or text buttons on the guest's row, or copy their personal link. See send on WhatsApp.
In the mobile app, a bounce also appears as a notification: "<Name>'s invitation bounced".
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