Eli, your assistant

How Eli asks you to confirm before acting

By Nimanto 2 min read

In short

Eli shows a confirm card before anything outbound, live, irreversible, paid or in bulk. The card names the action and has two buttons: the action and Not now. Nothing happens until you tap, every check runs again at that moment, and typing yes in the chat does not count.

A confirm card is a small white card in the chat with a title, a line of detail and two buttons. It is Eli's way of making sure that you, not the chat, decide the things that matter.

What a card looks like

  • A title that says exactly what will happen: "Add 21 guests to Aarav turns five?", "Publish 'Our wedding' and e-mail 48 guests?".
  • One line of detail, for example "They'll be saved to your contacts too. Nothing is sent yet."
  • The action button ("Add them", "Publish", "Send") and Not now.

Eli writes one sentence pointing at the card and stops. It does not go on until you tap.

When a card appears

A card is needed when the action is:

  • Outbound: other people get something. Publishing with invitations, sending invitations or messages, switching a reminder on, telling a guest about a decision, inviting a co-host.
  • Live: guests see it at once. Changing a published invitation's details, words or RSVP settings; unpublishing; changing album settings; closing an Event Hub page's times or reservations.
  • Irreversible: deleting an invitation, giving it a new link, removing guests or a co-host, changing a design.
  • Paid: opening a checkout.
  • Bulk: five or more guests at once, an attached guest list, or a name search of your contact book.

Everything else, such as adding one guest or ticking a planner task, runs at once.

What happens when you tap

  1. Tap the action button. The card shows Working on it.
  2. Every check runs again at that moment, because you may tap long after the card was drawn.
  3. The card shows Done, Not now or Couldn't. If it could not run, Eli's next words give the reason, in the website's own sentence.

A card that was already answered, or whose details have gone stale, cannot be tapped twice. Tapping a card never counts against your daily messages with Eli.

Choosing which invitation

When Eli is not sure which invitation you mean, it does not ask in words. A chooser card lists your invitations with their picture, name, date and a Draft or Live chip. Tap one and Eli carries on with it. None of these tells Eli to ask you by name or offer to make a new one. If you type on instead of tapping, the chooser expires.

Was this article helpful?

Still stuck?

Ask a person. We answer every message.

Tell us what you are trying to do and which invitation it is about, and we will come back to you by e-mail.

Contact us

Ask Eli while you work

Signed in, Eli reads these articles and can do many of the steps for you, asking before anything changes.

Meet Eli

See how it all fits together

A tour of every product, step by step, from the first design to the morning after.

How it works