My Design Genie brief failed. What now?

Genie tries a round twice by itself when the problem is temporary. Only when it still cannot finish do you hear about it.

How you are told

• An e-mail, "We couldn't draft your designs", with the reason in plain words, Try again, and the note "Nothing has been charged. If it keeps happening, reply to this e-mail and a real person will look into it."
• An app notification with the same reason.
• The studio shows the reason, "Nothing has been charged.", Try again and New brief.

What the reasons mean

• "The designer declined this brief. Please reword it and try again." Something in your words was outside what Genie designs. See Brief guard rails, change the wording and send again.
• "The design service was busy and couldn't finish your designs after several tries." A temporary problem on the service's side. Try again a little later.
• "Design Genie is unavailable right now. Please try again a little later." or "Design Genie had a problem on our side." Nimanto's side; nothing to change in your brief.

Try again

1. 1Open the brief from the Design Genie tab of your dashboard.
2. 2Choose Try again.

The brief is filed again on your month's allowance if any is left, otherwise on an earned brief, and with neither it still goes through, because the failure was Nimanto's. The failed brief no longer counts, and an earned brief spent on it comes back.

Designs that came without their artwork

Artwork and film problems never fail a brief. If the painter is having trouble, the round waits and Nimanto paints it again by itself over the following hours, e-mailing you when it is painted. If a design still shows the plain layout, the studio offers Paint again: free, and it does not use a revision. A cover film that could not be made is tried again when you pick that design.